Shipping policy






Shipping & Delivery

 

Our Approach

We work closely with skilled artisan makers and trusted global suppliers. Each instrument is prepared with care and intention before it begins its journey to you.

 

 

Order Processing

 

  • Orders are typically processed within 3–4 business days.

  • Orders placed after 5 PM may ship the next business day.

  • Occasionally, processing may take longer due to handmade production or supplier delays.

    If that happens, we’ll do our best to let you know.

 


Shipping Origin

 

  • Most items ship from our office in Rochester, NY.

  • Some instruments may ship directly from our trusted partners (drop shipping).

    These items may be dispatched from other locations depending on the maker and product.

 

 

Shipping & Delivery Carriers


We ship using UPS, USPS, and DHL.

Estimated delivery times (after dispatch):

  • Domestic (USA): 1–5 business days (typically)

  • International: Varies by destination

Delivery times are estimates and can be affected during high-volume seasons.

 

 

International Orders

 

  • International shipping rates are estimated at checkout.

  • Additional shipping charges may apply in some cases.

    You can choose to proceed or request cancellation before shipment if supplemental fees are required.

  • Import duties, customs fees, and local taxes are the responsibility of the recipient.

    These vary by country and are not included in shipping costs.

 

 

Address & Delivery Responsibility

 

  • Please ensure your shipping address is accurate at checkout.

  • Once a package is marked delivered by the carrier, responsibility passes to the recipient.

  • For delivery issues or missing packages marked as delivered, contacting the carrier directly is usually the best first step.

 

 

Backorders & Seasonal Delays

 

Some instruments may be temporarily unavailable or take longer to ship due to handmade production or seasonal demand.

During high-volume periods, delays can occur — we appreciate your patience and understanding.

 

Free Shipping & Returns

 

  • Free shipping offers apply to you as the customer — we cover the cost.

  • If an order with free shipping is returned, the original shipping cost will be deducted from the refund.

  • Shipping fees are non-refundable, including on returned or undeliverable orders.

 


Questions

Have questions about shipping, timing, or special circumstances?

Feel free to reach out before placing your order. We’re always happy to help guide your instrument safely to you.